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Refund Policy

A legal disclaimer

At Bitcoin & Tech Wealth Edge, we strive to deliver high-quality, custom-made products through bitcoinwealthedge.com. Due to the personalized nature of our print-on-demand items, returns are limited as outlined below. Please review before purchasing.1. Eligibility for Returns

  • Defective or Incorrect Items: We accept returns for items that are damaged, misprinted, or incorrect (e.g., wrong product shipped) within 30 days of delivery.

  • Non-Returnable Items: Due to their custom-made nature, we do not accept returns for:

    • Buyer’s remorse (e.g., changed mind, wrong size/color selected).

    • Custom or personalized products (unless defective).

    • Items damaged due to misuse or improper care.

  • Proof of purchase (e.g., order number) and photos of the issue are required for all returns.

2. Return Process

  1. Contact Us: Email a request @ bitcoincitadel1913@gmail.com with your order number, photos of the issue, and a description within 30 days of delivery.

  2. Approval: We’ll review your claim and, if approved, provide a Return Authorization (RA) number and shipping instructions within [2-3 business days].

  3. Ship Back: Return the item to the address provided, including the RA number. For defective/incorrect items, we cover return shipping costs. For other cases (if permitted), you are responsible for shipping.

  4. Inspection: We’ll inspect the item within [3-5 business days] of receipt.

3. Refunds and Replacements

  • Defective/Incorrect Items: If approved, you may choose a free replacement or a full refund to your original payment method within [5-7 business days] after inspection.

  • Non-Defective Returns: If we accept a non-defective return (at our discretion), refunds are issued as store credit, excluding original shipping fees.

  • Shipping costs, duties, or taxes are non-refundable unless we shipped an incorrect or defective item.

4. Exchanges

  • Exchanges are offered only for defective/incorrect items, subject to availability. Follow the return process and specify you want a replacement. We cover shipping for approved exchanges.

5. International Returns

  • International customers must contact bitcoincitadel1913@gmail.com for specific instructions. For defective/incorrect items, we cover return shipping. For other returns (if permitted), you are responsible for shipping and any customs/duties fees.

6. Contact Us

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